Customer Testimonials

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DealerRater Sep 27, 2021

I took my 2014 Ram 1500 truck in for a 75k service. Normally the service department has gotten a 10 but this time I had a new service advisor which lowered the score. 1) I was being told I needed a fuel injector flush when I had one already done and doesn’t need to be done for another 10k miles 2) I paid $180 for the department to diagnose a check engine light which turned out to be an electronic component pin not making contact. I was told the part and service would be approx $340 to fix. Because the part needed to be ordered we ...

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DealerRater Sep 21, 2021

Best service department around I only bring my vehicles here to be serviced. Friendly staff. Explain what was done or what needs to be done n a way we normal people can understand

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DealerRater Sep 21, 2021

Cordial, competent, and communicated effectivly. Sales and finance personnel were professional and worked to answer questions.

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DealerRater Sep 15, 2021

Meaghan is a breath of fresh air when it comes to service advisors. I can trust my truck with her and know the job is getting done, she keeps me updated throughout the day and makes checking in and out quick and painless. I’ll continue to travel passed two other dealerships to bring my vehicles to her as long as she’s there A++++

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DealerRater Sep 13, 2021

Sales team at Rairdon always go above and beyond to ensure the best customer experience for their clients. It’s always a pleasure and why we continue to come back!

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DealerRater Sep 8, 2021

Helped us immediately on arrival and got us done and out in time frame they indicated. The work was less expensive than quote and the inspection is mind relieving.

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DealerRater Jul 31, 2021

I liked everybody, starting service advisor Nasreen H Barak , in this service center. The person , who worked on my truck, did a very good job.

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DealerRater Jul 29, 2021

Have been using kirkland dealer for years to maintain the truck and I have been satisfied and treated well with no problems. Would recommend them.

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DealerRater Jul 25, 2021

Went in today to look at a Wrangler and ended up trading in my Renegade and driving off the lot with an incredible new car. Karl was awesome, super helpful and attentive and did everything in his power to work with me to keep everything in my budget. If you’re in the market for a new car, he’s the guy to go to. Nate (or Nathan? by that point I was blacking out with excitement) in Finance was very chill, explained everything perfectly and in an easy to understand why, and was also more than willing to work ...

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DealerRater Jul 20, 2021

Very helpful staff. No pressure sales. I’ve bought 5 vehicles from Rairdon over the years. This dealership is always my first stop when shopping for a new Jeep

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DealerRater Jul 12, 2021

Excellent staff willing to work with you. Came in to trade in one wrangler for another. Gave me a generous price on my trade-in. Can’t recommend these guys enough.

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DealerRater Jul 11, 2021

Friendly persistent support in all stages of negotiation from sales to management to finance departments. Supportive with documentation, number-crunching, options available, incentives and use of car.

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DealerRater Jul 6, 2021

Easy to schedule service and communication was great throughout the process. However, they did not fill diesel exhaust fluid tank although part of service package.

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DealerRater Jun 30, 2021

The deal was effortless. Everyone had answers and were friendly and efficient.

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DealerRater Jun 21, 2021

This is my 2nd vehicle purchased with Rairdons. Always a great experience whether between sales and the service department. Fast, efficient and friendly customer service!! Highly recommend!

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DealerRater Jun 14, 2021

Great service! Representative was fantastic! Marcello was friendly and efficient. Will definitely come back and also consider purchasing my next vehicle here. Thank you again!

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DealerRater Jun 2, 2021

I purchased a new vehicle at Rairdon's this weekend. It was by far the best experience I have had at a dealership. I have been in contact with Zizi for a few weeks, checking on pricing on various models. When I finally decided to visit, she was ready with the exact vehicles I was inquiring about. She was very knowledgeable, easy to work with and very flexible as I went through my decision process. Finalizing the price was easy (no pressure), and we completed the paperwork fairly fast. She even followed up with me since my purchase. It was ...

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DealerRater Jun 1, 2021

Alma was such a treat to work with. From initial contact to receiving my car, she was honest, helpful, and sincere. She was simply amazing!

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DealerRater May 22, 2021

Zizi helped me with my 3rd car purchase . Always very professional and fun to work with. I highly recommend working with her , she is no BS and straight to the point.

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DealerRater May 16, 2021

Roy in sales is the man to see. He goes above and beyond for me. I would recommend him to anyone! He made my 1st car buying experience amazing! I drove from Bellingham to get my car from Roy!

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DealerRater May 4, 2021

AlStein Did a great job going over a lot of the numbers for me and familiar rising myself with how to use all of the cars Controls. The dealership was upfront with all the costs and we’re easy to negotiate with

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DealerRater Apr 24, 2021

Good communication, follow up and reasonable sales experience but: the real test is the support provided after the sale - not great Simple empathy and support to resolve issues is important

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DealerRater Apr 20, 2021

Recently bought a new ram 2500 good price for the truck and trade. Sales staff clearly has little knowledge of the products they offer or where to find the information and offer little help to there new salesman to basic questions. Had the manager ZIzi quote me for a goose neck hitch because they would not do it in the trade at a whopping $4000 when there Monroe store quoted me $1300 she was absolutely ignorant and clueless. I also was quoted good deal for a bedliner by Chelsea which was the normal price. And still waiting for a call back to schedule ...

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DealerRater Apr 5, 2021

Excellent buying service from start to finish! Alma new exactly what I wanted and had my Rubicon waiting for me to test drive. No pressure and they definitely worked around our budget! If your looking for an excellent buying service you need to go there! Our dreams came true after all said and done!

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DealerRater Apr 4, 2021

great great sales experience, we will never go anywhere else to buy a car, bought a used chevy and they treated us really good.if your looking for a new or used car go to raidons of kirkland

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DealerRater Mar 31, 2021

Good experience. Jerick and Amir were pleasant to work with. My daughter was pleased with the vehicle choice. Able to purchase a new vehicle for just about the same price as used.

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DealerRater Mar 31, 2021

I scheduled an oil change the evening before and was able to get in and out within an hour. I find the system of pulling in, checking in and oil change service to go smoothly.

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DealerRater Mar 31, 2021

I was very satisfied with the oil change & vehicle inspection service performed on my Jeep Grand Cherokee at Rairdon’s of Kirkland. Courteous and professional staff who provide high quality work!

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DealerRater Mar 27, 2021

Alyssa did a fantastic job with my car while it was in for a quick oil change. She kept me updated the entire way and was a pleasure to deal with.

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DealerRater Mar 26, 2021

They took great care of my Jeep and were able to fix everything in a timely manner for me. The service department reps were very kind and helpful as well!

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DealerRater Mar 10, 2021

David was great to work with and the extended warranty was an unexpected money saver! That I have to write at least 25 words is

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DealerRater Mar 10, 2021

Inherited Jeep which sat for over 1 year. Needed oil change and fluid replacement. Also rotate tires. David took great care with me. Awesome service

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DealerRater Mar 7, 2021

My first service visit. David greeted me promptly, explained the services in detail, made sure he documented how I wanted my 5 tire rotation, service was completed ahead of schedule and gave me a military discount in appreciation for my service. Very pleased!

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DealerRater Mar 4, 2021

The Rairdon service department has provided me with consistent, and dependable service for my Dodge 2500. I have come to rely on them year after year.

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DealerRater Feb 25, 2021

Awesome service. Was greeted promptly after walking in the door by David T. He was polite with great energy. Service was fast and efficient. The Service Department made my day.

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DealerRater Feb 25, 2021

Reos and Ro were very helpful! Got a great deal and very smooth overall transaction. Finance department was very professional and organized. I would highly recommend buying from this dealership.

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DealerRater Feb 23, 2021

Very curtious, friendly and helpful ! I only had interaction with David E Twiddy who was the Service Advisor and he was very thoughtful and he even walked me out to my car and had parked it right near the front door as I was using a cane and still limping pretty heavily. I really appreciated his thoughtfulness!!

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DealerRater Feb 12, 2021

Had truck towed to dealership to get a fob re-paired. I had to call several hours after they opened even after I had made an appointment. When I finally reached Alyssa, she was very helpful on the intake calll. Let me know what they would do, that she’d call back to let me know how a simple pair fob would take. Didn’t hear back from her until I called. She was at lunch but was assured she would call back. Called 5-6 hours later, she’s not there, but she’ll call back. Never heard from her, so ...

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DealerRater Feb 6, 2021

The Service manager Randy was excellent and the Service Rep Mohamed was attentive and dealt with all aspects of my situation. First classWill return for service

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DealerRater Feb 2, 2021

I bought my Jeep here 4 years ago and stopped by for an oil change this past week. My husband and I decided to kill some time while waiting and check out trucks. When we saw the new Dodge Rams, we were beyond impressed. We could not resist a test drive. Jordan our salesman was beyond amazing. No high pressure sales. He was right on top of getting the trucks we wanted to drive ready to go. He thoughtfully answered all of our questions and really helped us make a decision that was best for us. Not only did we decide ...

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DealerRater Jan 27, 2021

David Libby gave me the best customer service I ever had at this dealership he took care of my needs and secured my phone as I left it there

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DealerRater Jan 26, 2021

I recently purchased a new truck. The transaction was pretty seamless. The sales rep, Red, was very gracious and helpful with helping pick my vehicle. I would definitely do business there again.

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DealerRater Jan 25, 2021

Great service. I trust them. They are always friendly and polite. I live in Seattle but I drive all the way over to Kirkland to get my jeep serviced because of the quality.

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DealerRater Jan 13, 2021

Easy to check in and called as promised to let me know what the problem was. And called to say when ready and on time.

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DealerRater Jan 13, 2021

I use been using Reardens for all my service issues and their customer service is the best even when I challenge them. They always perform 100%

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DealerRater Jan 12, 2021

Courteous and very friendly bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bl

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DealerRater Jan 8, 2021

Excellent service, highly satisfied except for one thing: service managers wearing their masks on their chin not over the mouth and nose. I cannot reccomend a dealership that cares so little about the health of their staff and their customers, let alone current state law. Do you want your peers and customers to be sick and possibly die? Male service manager, my female service manager was all 5 stars, mask wearing, social distancing... she just worked with a jerk.

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DealerRater Dec 28, 2020

David Libby was great.. very friendly, knowledgeable and quick to respond. Set up appointment for next maintenance and was quick to get me out of the dealership to make another scheduled appointment.

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DealerRater Dec 25, 2020

I’m kind of disappointed that I have had to get my driver side window worked on 3 times. The back 2 windows also had issues. They said there was a recall back then because of the same problem But for some reason not on this one? We’ve had to pay close to $2000. on repairs. The dealership worked with us on account of it being winter and the window needs to be able to close.

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DealerRater Dec 17, 2020

Everyone was very kind and helpful in the process. I ended up paying more than I hoped. I would buy a car from this dealership again.

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DealerRater Dec 12, 2020

Great service. Service was done quickly. Service writer and mechanic were very informative and helpful. I would recommend them to anyone wanting to purchase a new dodge.

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DealerRater Dec 7, 2020

Saleswoman was knowledgeable and nice and the service was quick and easy. All covid safety protocols were practiced and it was an absolutley great buying experience.

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DealerRater Nov 29, 2020

They made shopping for a new jeep very tolerable during a pandemic. As more people and employees entered the showroom, the more uncomfortable we got. I wish there was a limit to the amount of people in the showroom. We were surprised that our 2021 Grand Cherokee Limited did not come with a full tank of gas as every new car we have purchased over the past 40 years has. I wish that I did not have to spend 4 hours in the dealership when we were prepared to purchase after 2 hours. Everyone was extremely friendly but to spend this much time during ...

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DealerRater Nov 28, 2020

Got my oil changed and they calibrated the sensors for my tire pressure. Done in estimated time and fixed the issue. Some staff had noses visible behind masks.

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DealerRater Nov 24, 2020

She's doing great job professional customer service She's very response phone call Recommend everybody for this please I always I I get great deals

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DealerRater Nov 24, 2020

The service was excellent and efficient The intake by Semir in service was also excellent and efficient and pleasant The notification that the vehicle was ready with no problem identified was also excellent and efficient customer service

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DealerRater Nov 16, 2020

Quick and efficient! I came in for a scheduled recall fix from the manufacturer, and the staff was knowledgeable and got me in and out quickly.

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DealerRater Nov 6, 2020

Always have a great experience gorge my service writer great customer service. He’s on it with all the information I need. Great in explaining what the next step is.

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DealerRater Oct 31, 2020

I had a problem with Jeep keys, I was already thinking about the headache that would be to fix it under the warranty but Semir was just so helpful and made things really easy, making sure he called me about timelines and did his best! Thank you

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DealerRater Oct 19, 2020

Helpful staff and easy checking in makes it easy to being my Jeep I. For parts and service. I am never over quoted and trust the service department.

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DealerRater Oct 14, 2020

Service people (Alesa) was courteous and friendly and answered all my questions and took care of getting me a rental car, great job. Not happy that I had to spend $3600 on head, cylindar, and spark plugs. I asked them at 60000 miles if I needed the spark plugs replaced and they said no not until 100,000 miles and now at only 65,000 miles I have a spark plug misfiring and have to have all this work done. $1100 for part and 2500 for labor, which they now replaced all the spark plugs because then I would not have to pay all this again for labor. ...

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DealerRater Oct 8, 2020

The people were excellent. The price was outrageous. A CO2 sensor costs less than $50. I was charged $134 . Labor was undoubtedly over priced as well .

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DealerRater Oct 7, 2020

Dave Libby, the service tech did a great job. Had appointment for set of tires but still waited two hours. Why have appointments? New tires came all scrummy on delivery; some sort of goo they use when they mount them, I was told. For $1,000 I thought they could clean the tires. Just not a bellwether experience.

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DealerRater Oct 3, 2020

After 20 days without ETA of a replacement part the car was fix it, but now the engine light it on , need to go back to fix it again!

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DealerRater Oct 2, 2020

I had a generally good experience with these guys. It was my first time buying a new car so that part was stressful and I was super on guard, but everything worked out pretty well. Super friendly sales people. The car detailing post took a little longer than expected, so there was a bit of waiting around, but when buying a new car, that's not really a major worry. Overall it was a positive experience

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DealerRater Sep 30, 2020

Alma was excellent at getting me in the door and was awesome working with me. She is kind with excellent customer service skills. I felt very comfortable with her.

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DealerRater Sep 29, 2020

Exceptional experience! Everything was very easy. The staff that helped were all very kind, highly recommend this dealership. The process was so quick, we were only there for about 3 hours total!

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DealerRater Aug 4, 2020

We bought a new 2020 Ram 2500. However Rairdon's had to get it from another dealer who had unknowingly modified it. This killed our 1st choice/deal. So we picked a 2nd truck, rewrite the paperwork and it also has to come from another dealer. During the wait time to deliver our truck, Rairdon's graciously gave us a loaner for a scheduled camping trip. So it finally arrives but with only 1 key and no "Tow Hooks" per the Window Sticker. It took many phone calls, 4 appointments (not fun) and 5 weeks to finally get our 2nd key and Tow ...

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DealerRater Aug 2, 2020

Rairdon’s was great. Loved working with these people. They were kind and patient. Worked a deal that works for me. I actually bought two vehicles. Alma was great to work with and very thorough right out the door.

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DealerRater Jul 25, 2020

Our salesman was polite, helpful, and was patient as we decided on a significant expenditure. There are too many warranty/maintenance/protection packages that they threw at us after deciding to purchase.

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DealerRater Jul 24, 2020

I was able to get a service appointment in only one day and they had me out in 1.5 hours! Friendly service lady and very helpful! Great place!

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DealerRater Jun 29, 2020

Omg it’s amazing to be there every single person it’s friendly and helpful but my sales person it’s the most wonderful in the world thank you so much Jara for all your help

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DealerRater Jun 29, 2020

Excellent place to buy a new vehicle, people very helpful to answer all question about vehicle and purchasing procedures. Very one I worked with was very friendly

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DealerRater Jun 24, 2020

I had a great experience with Rairdon’s and all of its sales team. Nick and Darryal were very professional, friendly, straight-forward, and made the buying experience truly enjoyable. I would definitely do business with the dealership again in the future.

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DealerRater Jun 24, 2020

Thanks Nick and Darryal! Great service, friendly, honest, deep inventory and clean, safe dealership to get our new Wrangler Rubicon! We highly recommend visiting Rairdon for your next Chrysler vehicle.

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DealerRater Jun 22, 2020

Manager and finance officer are nice helpful and easy to talk with. Negotiation, finance and rate meet my expectation. Someday I will go back and buy again.

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DealerRater Jun 18, 2020

Best car buying experience in 50 years. Went with my daughter to find a car for her to take to college. This was the 4th dealer we saw that day. E Harris was honest and fun to work with. Darryal and he were personable, polite and trustworthy. I’d recommend this team to anyone.

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