I very much appreciated the courteous attitude of every person I interacted with. Especially Drake in the service dept. He was so helpful, understanding and professional. He made the process very easy and I felt confident I was at the right place. I will be back for service and to purchase my next vehicle. Thank you Drake!
The service department opens on the weekend including Sunday which is very convenient. No appointment is even required for the express service. Use it once for oil change and once with an issue with water in the taillight. Service representative kept me up to date on the repair status. First time owning a Dodge and surprised with the quality of service when comparing with European brand dealers.
Helpful staff and easy checking in makes it easy to being my Jeep I. For parts and service. I am never over quoted and trust the service department.
I loved my experience with Kirkland team. Romar Enriquez made the experience thoroughly comfortable for my wife and I.We arrived and looked at 5 or 6 versions of the truck we were interested in. Many were started and moved around so we could we and feel what makes a good fit. I'm pretty tall so I need to see head space in various trims. I also had tonassess how well my familynwould fit, so I was poking around a lot of vehicles. The staff was very accomodating, no pressure sales tactics. Romar made it feel like i washaving lunch and talking ...
Service people (Alesa) was courteous and friendly and answered all my questions and took care of getting me a rental car, great job. Not happy that I had to spend $3600 on head, cylindar, and spark plugs. I asked them at 60000 miles if I needed the spark plugs replaced and they said no not until 100,000 miles and now at only 65,000 miles I have a spark plug misfiring and have to have all this work done. $1100 for part and 2500 for labor, which they now replaced all the spark plugs because then I would not have to pay all this again for labor. ...
Lisa, in service. was wonderful to work with!
Semir and Edwards treated my car and myself with professionalism, in a timely and friendly manner. I was offered solutions and answers to all my questions and I definitely recommend the place. I am a loyal customer since 2014.
Great service! Their Express service got me in and out so quickly I didn't have a chance to be tempted to by a new Challenger.
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