Customer Testimonials
Excellent communication with front desk executive and great service every time I had. Thank you and keep up the good work.
Ryan was awesome. Super nice and accommodating for getting my brake issue diagnosed and repaired.
They are making me leave a review so I’m writing a review here now
This dealership really focuses on customer service. The biggest thing that stood out was their focus on their ethics and values. I was very pleased with my experience here. It’s very rare to find a dealership that is caring and professional.
Excellent service as always. My 2nd vehicle I’ve purchased from this dealership. Always done in timely matter
The sales associate was very helpful with information about the Pacifica hybrid and easy to work with.
You are going home with a LoadStar theft-deterrent package, $700, whether you want it or not. We were told by the salesperson we could have it removed in Fiance. We couldn't! Not his fault. It's part of their "deal". If we hadn't spent hours working on this deal, we would have walked!
Ever since I purchased my Charger and Dodge Ram , service has always been great ! I only take my vehicles to the dealer.
Went for oil change and tire rotation. Done with in an hour including a factory recall .
Ellie was very friendly, approachable, honest and kind and made sure we're happy with what we're deciding and/or purchasing. They were pleasant to work with.
Sales Associates are awesome. They listen to what I want, not what they want to sell me
Evan and the team completed the task on time, answered my questions, and made me feel welcome.
They are extremely customer centered - they Great you warmly, make sure you get what you need, walk you through pricing, and are fair on any sort of changes or discrepancies that occur.
Rairdon’s and the team worked well with me on this purchase. When I wanted to swap my fist purchase for a different car they went beyond their policy to find the just right vehicle for me.
Top notch service as always, from the moment you bring your car in till you pick it up. Keep up the good work
I am very pleased with the quality of work that was done in my Jeep. Workers were communicative and got everything done on time
Customer service is good. No appointment but took me in and done in an hour. Do recommend.
Good response time for appointment. Easy to communicate with. Positive outcome. The staff were friendly and efficient
Service was great and fast Megan kept me informed of the progress and status of my truck
Great people! They worked endlessly to get me the car I wanted. They were patient and knowledgable. I got a loaner to use until my car is ready.
Great costumer service, I find the car I want. Thank you Alma for your help.
Experience wa great. Interaction was customer centric. Service performed as expected and within the promised time.
Great service and great staff . Large inventory and great service department too after buying two Jeeps from this dealership .
Always reliable and knowledgeable and gets me in and out quickly! Love them and will only go to them!
A bit different than other dealerships I’ve bought from in that they kept switching salespeople on us throughout the process. Haven’t seen this before but whatever, buying a car is a pain but we had fun and everyone that we dealt with was very nice. I’m sure that they made money from us but I’m also sure that they need to and that my wife and I were happy with the deal that we negotiated.
Great people to work with. Buying a car when quickly and they knew what I needed
Professionalism at its best. They will help you to get your dream car. All of them are very helpful.
All of the people at Rairdon were super great and very helpful and I will continue to take my jeep there! So happy with April who keep me updated for the two weeks! Thank you all!
Great service department and staff. I have used Rairdon’s of Kirkland’s service department in the past and they have always exceeded my expectations.
I will go back here again because of the excellent customer service and high quality vehicles.
Long wait for oil changes. My last visit with 3 hours. Not exactly express is it. Everyone was eager to help when I arrived but not eager for me to check out and pay. I felt ignored.
Rairdon Chrysler Dodge Jeep of Kirkland. I am friendly and have excellent customer service. I'm always happy when I bring my Jeep in for service.
Romar got me a test drive for a new Dodge Challenger RT and helped me work out a deal for my Jeep trade in. I’m going to miss the Wrangler especially on the trails, but I’m loving the Challenger — especially the manual transmission! Thanks to Romar and Mark, I will be back at the Kirkland Rairdon dealership!
I brought my truck in for an airbag recall and set it up in advance as I’m driving over an hour to their location. Dropped my truck off first thing in the morning and they told me expect all day for the service. I left and got a call in about an hour stating the parts were not there and they needed to set me up with a loaner car. I told them to recheck as I set it up in Asians they called me when the parts came in to setup an appointment. I was put on hold ...
Very helpful sales staff. The dealership has a large selection of cars available for sale
Mark was thorough, knowledgeable and listened. Rairdon was a well run dealership. Would buy a truck there again.
Service man was friendly and efficient and made sure I was satisfied with the work done.
Meaghan Mansfield in service is a rock star. She makes my experience there so pleasant every time I will only schedule when she is there. The dealership and everyone else is great.
Great service will recommend to others. They got it done fast and was given back in good shape.
Great and professional service. Service advisor was courteous and kept me in the loop on repairs. Was fixed the first time and as promised.
They were kind, professional and accommodating. Worked to get us the best deal o our vehicle and treated our daughter great by keeping her entertained through the sale.
Great customer service. Fixed all the problems that I've reported. Technicians are very knowledgeable.
This dealership always gets any issues my Jeep Wrangler has fixed 😊 they take care of their customers and I truly appreciate it . Ryan was so anwesome and got me in right away, got me in a loaner no questions asked and kept in touch with me giving me updates ! He’s an awesome addition to your team 😊Meagan also has exceptional customer skills & is always super happy and nice to me , she great at keep me posted on updates when my car is there . I always try and look for her when I need to take my car in . ...
Fast, friendly service. The crew at Rairdons OS is knowledgeable, friendly and trustworthy. We have been bringing all of our Dodge vehicles here for service for many years and are always satisfied.
This dealership has always been good in servicing my car. The personnel I contacted were always knowledgeable and thorough.
Would like to thank the sales staff for a great experience getting my Dodge Hornet RT plus. The staff was great!
Rairdon’s provides a thorough check of my car’s maintenance needs at every appointment. Service desk provides friendly and informative personal interactions.
Jordan was amazing. Finding all the different Jeep’s we were interested in and answering our questions!
The service dept is top notch… super friendly & look out for the customer! I need new wiper blades and the service advisor told me there expensive and I appreciated that.
Express lane was great. In and out quick for required maintenance. Friendly and helpful staff.
The personnel were friendly, helpful and did not pressure. They were respectful of our time. They were what a sales force should be.
Sales manager Israel and sales associate Jara were the reason I bought the Dodge truck
Jara was so incredible helpful on getting my new car all set up. He delivered my car to my home and stayed to get everything programmed the way I wanted it. It was the best car salesman experience I’ve ever had.
This is my second purchase from Rairdon’s’s and the experience was good both times.
Amazing customer service! Everyone was really helpful. Jordan helped me find my dream car and made the process super smooth! Will definitely be coming back when we are ready to upgrade our other car!
Customer service was great and the work I had completed was on time and in-line with the estimate I was given.
Everyone was super nice and helpful!! The service person did a great job on our vehicle.
Thanks so much for the awesome service! Trusted tech’s and refreshing top notch Customer Service, thank you Nate & Chip! And my Jeep thanks you too!
Had an oil change the other day, and the service was the best. Very nice and understand employees too, wouldn't change a thing
Well, they was fast, politely awesome, professional and friendly. The time was exactly how he told me and he make it easy for me to understand everything about mechanic issues. Thank you guys. Great service!!!
Everyone there was friendly and very helpful. Though it took a while to find and fix my problem, the car seems to be behaving. I am very satisfied with the service I received. Nate, the service advisor who oversaw the service, was very attentive and listened to my concerns.
Excellent service advisor!! He was 100% accurate on time and price! Great / excellent customer service!!
We had an excellent experience at Kirkland Rairdons. Honestly haven’t had a better experience anywhere else and was treated so kindly! They gave us a great deal and if we’re to get another vehicle we will definitely some back! 😊
SERVICE WAS GREAT- I WAS TOLD IT WOULD TAKE APPROXAMENTLY 90 MINUTES TO COMPLETE THE SERVICES REQUIRED, AND THAT WAS RIGHT ON THE MONEY.
Great sales team they listen to you and address all your queries and work really hard to make it possible...
Very poor response to questions and had no details of rairdon honda contracts. Disappointed. Poor experience
Semir Merdanovic, Service Advisor, was very helpful in getting the service done on my Chrysler.
I was a walk in customer and Nathan was able to get the service we needed done while we waited
Excellent customer service with friendly and helpful employees. The service department was especially helpful in providing explanations to my questions.
The Service Advisors that I have worked with are friendly, professional & knowledgeable of the brand. My service always goes well on my Jeep.
I started my correspondence by email and Jerrick was quick to respond and answer my questions. With my questions answered and along with my own product research, the dealership experience went fairly smooth.
They were prepared for my arrival. New car was clean and paperwork was ready. All the people were friendly.
Trusted service for my Jeep Grand Cherokee. Attentive to my needs and provides prompt service.
My truck is a 2020 Ram 2500 Laramie edition that I bought out of state last summer. I took it to Rairdons for a recall issue. My service contact is Megahn Mansfield. I already knew her because my sister tacks her 2015 challenger to her for service. We really like Megahn and all of her coworkers, they are very polite and helpful. They always are able to answer any questions that we have, and always offer a loner if needed. I won't take my truck to anything else. Thank you. Robert Venables.
Customer service was excellent. They have done multi check points inspection for my car and fixed everything. I will recommend their service.
My Jeep was having transmission problems. I got right in, worked with Alissa who was awesome, turned out it was a software issue, which was way less expensive than I expected! Got my Jeep back quickly. Very happy camper!
Always professional, friendly Never a problem with service dept. Wish loaner cars were more available
Great customer service and they had me in and out very quickly! Will be back!
The purpose of the visit was when driving at freeway speeds and going over ruts and or expansion joints vehicle exhibits death wobble. they determined what the problem is and have ordered the parts needed to fix it.Meaghan explained it very clearly to me and was told the part was on back order and could be 45 days or longer very happy working with Meaghan.Thank you and her for the help.
David and Wendy made our experience super great! I already knew the vehicle I wanted and David had the car ready in front of the dealership before I had even gotten there! Definitely will return once I am ready for another vehicle and will recommend my friends and family! Thank you guys tons!
Mehgan at the service office is very nice. The waiting room needs some improvement. But overall, it was a good experience.
Staff was very Friendly . Professionally and with good behavior. Thanks for helping me with service
Always prompt and professional. Meghan is a great customer service rep. I always ask for her by name.
