Customer Testimonials
My recent experience purchasing a 2021 Mazda CX-30 at this dealership left me feeling misled, unheard, and pressured into a deal that I was clearly uncomfortable with. The deal was supposed to be finalized late on a Friday, and immediately after, I made multiple attempts to contact the dealership and voice concerns about the loan structure and the unexpected fees and add-ons. I never received a call back from anyone willing to address them. Thankfully, I reached out to HAPO Community Credit Union the following Monday, and they informed me the loan was still in processing. I visited the dealership that ...
The sales department is very kind and polite and communicates very well and was respectful of my needs and interests.
Rairdon always takes great care of me. Honest about timelines for work to be done on my vehicle yet go out of their way to get it back to me sooner.
Want to give a shout out to the team at Rairdon of Kirkland. Monte and the rest of the Rairdon team were a pleasure to work with and made us very comfortable so we bought are new truck from them and are very happy we did. THANKS!!!
Prompt service with good text communication. Complete explanation of what the problem was and how it was fixed. I'm goint to swith to this dealership for future sevice.
efficiency Meaghan excellent costumers service, waiting for the next appointment to replace the part needed
Vivienne, service advisor at Rairdon Kirkland, helped solve a billing issue I had with another dealership, concerning my prepaid plan. I appreciate that. She was very helpful when I brought my truck in for an oil change/inspection. Service department there is great. Will be bringing my truck back there in the future.
Traded in a wonderful perfect car for another one. This deal was over the phone, photos were taken of the new car. I asked two different people there to tell me any accidents, damage, dents anything. They both said no. In fact I got a video of the car but they skipped the damage. They drove the new car to drop it off and pick up my old car. The new car came... dent on the hood. It was in an accident. The bumper has a crack and paint damage. The side marker lights need to be replaced. It needs ...
Easy to find, the customer lounge is very comfortable. Thru provide free coffee - very delicious!
Completed online purchase. There were a few hiccups with exchanging information but overall easy and smooth.
Hi Greg, I am sorry to tell you, but my last visit in your facility in Kirkland was very bad experience ! Hope you can kick that team out and put some professionals instead. My men, I came to see a used Jeep and a Toyota Roman Amanzio did a good reception at the first moment, grabbed the keys and walk out to shows the vehicle, offered a test driving and gave suggestions and explanation about extended warranty. Well I did not want to drive that vehicle in that moment. He told me was backing in side to grab the key ...
Always have great experiences woth Rairdon. They always let me know what’s critical and what can wait to be done. They are always nice and honest.
Friendly and helpful staff, no pushy sales, and I'm thrilled with my new Jeep
Fast, Efficient, Accurate. What is not to like. I have to add words to meet the minimum, making this web site less than optimal!
They got me in and out quickly with out an appointment. If I’m back in the area i would be happy to stop there again.
Poor workmanship. Poor customer service they messed up on my car up twice. I tried to call and talk with the service manager and he would not return my call. I had to pay for towing two times because their tech did not fix my car properly. The last repair could’ve cost me my life or serious injury. You think that somebody would at least return my call so I could make a complaint.
Meg was very helpful and took care of my appointment in a timely manner, there was 1 question I had that was not answered…
Excellent service department! The front-line folks are always friendly, the service is top-notch, and the time to wait is minimal.
Meaghan was great at the service check-in, fast and efficient service all and all.
Always does a great job with both of my vehicles. Dodge Charge and Ram 1500
Great cat buying experience. Would recommend contacting Zi Zi next time you need to purchase a vehicle.
Great attention! The person that attended me was very helpful and explain me all the steps of the process. It was a pleasure!
I went in for my oil service and right after I noticed my auto start on my new jeep failed and few things began to degrade. It’s a dealership that priorizes money making over customer trust and experience, I will probably not purchase my next car from here and go somewhere else. There’s too much nickel and fuming under the guise of friendly salesmanship.
Sean and the team were so helpful in getting me up to speed on my elderly grandparents service contract and helping take care of the diagnosis. Very professional team and quick to resolve any issues.
I went through the entire process of purchasing the vehicle online, including choosing options and was presented with a deal sheet I attached a screenshot of. When I went to the dealership, they tried to sell me the service plans again, which I declined, but then outright refused to sell me the car unless I purchased a "LoJack system" that had been pre-installed for $799. All I wanted to do was buy the car, with cash, for the price they promised online. It is incredibly disappointing to find dealerships still engage in these types of high-pressure deceptive sales tactics.
All I can say is this is my second brand new ram truck I bought from them in the last 3 years first was a complete lemon and the engine had to be replaced and the misfiring of a cylinder still continued. I figured this was just bad luck. My second truck has a faulty 4wd system that still is not fixed and the tailgate would not open properly. I’m starting to think they do not take care of there inventory.
Service was completed and truck checkup done with full report to what was done on time.
I’m documenting my personal experience with Rairdon of Kirkland, and it's not a pleasant one. If I could give a negative 10 rating, I would. I've bought cars from them three x since 2018, my negative experience could have been 3 times as well without knowing it, YOU MIGHT TOO!! In May 2024, I bought a car and was offered the LOJACK GPS system. The sales pitch was it not needed but heavily implied it was essential for safety, considering my marital status, neighborhood, and local crime rates. Trusting them, I paid $700 cahs for the LOJACK. However, 30 minutes after leaving the ...
Great help when I needed a quick fix! My tires were low and they checked everything else too, gave me a detailed report, and didn't charge me for the service.
Fault in jeep with a water leak into car and they charge me thousands to fix when it's poor quality. They couldn't put dash back on correctly.
Very pleased with service experience, easy scheduling, fast process when there, very reasonable waiting time. Will definitely continue to service my truck here. Thanks
Called me in for my recall notice and had it done in no time. Everyone was super nice. Will get all our service with Kirland Dodge!
Being work with them for two years. Always nice to take care of their customers, and always doing things efficiently.
Service and sales departments are outstanding. Brought our Jeep in for service and Justin was outstanding. The check-in was a breeze, even got a text notification letting me know the vehicle was ready. 10/10 highly recommend Rairdon’s Kirkland Jeep!
Got a Jeep Wrangler Sahara here. The sales team said it comes with Blind-Spot, Cross-Path Detection and ParkSense Rear Park-Assist System. We couldn't check the Jeep at the time of making the deal because it was not at the dealership. But they showed a similar one. By the time of delivery the deal was done and everything was signed. When we checked the Jeep it did not have these features. When I talked to the sales manager about this he said the sales team made a mistake and we should have read the sticker!! Only option they gave me ...
Do not ever go to this dealership. They are so u professional and rude and tried to make us pay 3000.00 to drop off our final payment for our lease. Chrysler capital told us to to there and it’s no problem but Emir Bucan told us he didn’t want to help us and he wouldn’t accept our payment and if he did we had to pay 3000.00 to him to process it. We left super upset we drove all the way there in the rain from port Townsend and these idiots won’t help. We have filed a complaint ...
Everyone was so kind and understanding. Explained everything so well. Very helpful. The best dealership in Washington state. I bought my first car.
Quick and efficient service, honest advice, friendly people……Rairdon’s is my trusted advisor for all things auto.
Service department is a 5. Sales was a 3 when I purchased the vehicle, borderline 2. Due to the service department, I make it an overall 4.
Always take both my 2014 Charger and 2019 Dodge Ram to this dealer, who’s been doing an excellent job keeping my vehicles running smoothly
April is a great addition to the service team. She was thorough and communicative making my experience good.
Service was excellent and my car was finished with it’s service before the promised time.
Had a great experience with your service team following some electronic issues with my Grand Cherokee. Shout out to Meaghan who handled everything beautifully!
Service advisor Megan Mansfield makes every visit a pleasure. In addition to always being friendly she explains what should be done and what things can wait. Always gives me confidence she's got my best interests in mind... which keeps me a loyal repeat customer.
Most work was completed.they stayed in contact with me throughout the day. Thank you
Excellent communication with front desk executive and great service every time I had. Thank you and keep up the good work.
Ryan was awesome. Super nice and accommodating for getting my brake issue diagnosed and repaired.
This dealership really focuses on customer service. The biggest thing that stood out was their focus on their ethics and values. I was very pleased with my experience here. It’s very rare to find a dealership that is caring and professional.
Excellent service as always. My 2nd vehicle I’ve purchased from this dealership. Always done in timely matter
The sales associate was very helpful with information about the Pacifica hybrid and easy to work with.
You are going home with a LoadStar theft-deterrent package, $700, whether you want it or not. We were told by the salesperson we could have it removed in Fiance. We couldn't! Not his fault. It's part of their "deal". If we hadn't spent hours working on this deal, we would have walked!
This was my second visit to this dealer, and it was a complete NIGHTMARE compared to the first time. My car is still under warranty, yet the parking sensor suddenly stopped working. I took it to the dealer to get it checked, and after ONE WHOLE DAY, they had the audacity to tell me I’d have to shell out around $300 just for a diagnosis because they assumed the sensor damage wasn’t covered by the warranty. This is ABSOLUTELY UNACCEPTABLE! The cost is OUTRAGEOUS and completely unreasonable! I will NEVER recommend this dealer to anyone EVER AGAIN!
Ever since I purchased my Charger and Dodge Ram , service has always been great ! I only take my vehicles to the dealer.
Went for oil change and tire rotation. Done with in an hour including a factory recall .
Ellie was very friendly, approachable, honest and kind and made sure we're happy with what we're deciding and/or purchasing. They were pleasant to work with.
Sales Associates are awesome. They listen to what I want, not what they want to sell me
Evan and the team completed the task on time, answered my questions, and made me feel welcome.
Buy or service your car ANYWHERE but here. After several bad experiences, we're headed elsewhere. After sitting for 2 days with no one even looking at it, I picked my (brand new) vehicle up and had the issue resolved in 4 hours at another dealership.
They are extremely customer centered - they Great you warmly, make sure you get what you need, walk you through pricing, and are fair on any sort of changes or discrepancies that occur.
Rairdon’s and the team worked well with me on this purchase. When I wanted to swap my fist purchase for a different car they went beyond their policy to find the just right vehicle for me.
Top notch service as always, from the moment you bring your car in till you pick it up. Keep up the good work
I am very pleased with the quality of work that was done in my Jeep. Workers were communicative and got everything done on time
Customer service is good. No appointment but took me in and done in an hour. Do recommend.
Good response time for appointment. Easy to communicate with. Positive outcome. The staff were friendly and efficient
Service was great and fast Megan kept me informed of the progress and status of my truck
Great people! They worked endlessly to get me the car I wanted. They were patient and knowledgable. I got a loaner to use until my car is ready.
Great costumer service, I find the car I want. Thank you Alma for your help.
Experience wa great. Interaction was customer centric. Service performed as expected and within the promised time.
Great service and great staff . Large inventory and great service department too after buying two Jeeps from this dealership .
Always reliable and knowledgeable and gets me in and out quickly! Love them and will only go to them!
A bit different than other dealerships I’ve bought from in that they kept switching salespeople on us throughout the process. Haven’t seen this before but whatever, buying a car is a pain but we had fun and everyone that we dealt with was very nice. I’m sure that they made money from us but I’m also sure that they need to and that my wife and I were happy with the deal that we negotiated.
Great people to work with. Buying a car when quickly and they knew what I needed
Professionalism at its best. They will help you to get your dream car. All of them are very helpful.
I would not recommend the Rairdon for any car purchase. "Culture of care" is a great corporate slogan, but a complete misnomer. Tried to buy a car for cash at their Subaru dealership in Auburn and the sales manager is rude and obnoxious. We waited nearly 2 hours to sign documentation before we walked away, after being treated abysmally. I feel sorry for the salesperson who is being stiffed by a sales manager who has no concept of customer care. Clearly, he was only interested in selling brand new WRX's with all the upsell crap that increases his ...
All of the people at Rairdon were super great and very helpful and I will continue to take my jeep there! So happy with April who keep me updated for the two weeks! Thank you all!
Great service department and staff. I have used Rairdon’s of Kirkland’s service department in the past and they have always exceeded my expectations.
I will go back here again because of the excellent customer service and high quality vehicles.
I bought a used 2012 F250 from the dealership. Pond driving it home. The brakes started to squeal. I also noticed the defrost did not work. It took them over four weeks to repair those two issues. They gave me a loaner that had some serious issues. It had a cracked windshield and I did not realize at the time and expired license plate. The car had a really bad pull to the right. The pull was caused by a tire that was separating from the sidewall on the inside of the tire. This was found after I drove the car ...
Long wait for oil changes. My last visit with 3 hours. Not exactly express is it. Everyone was eager to help when I arrived but not eager for me to check out and pay. I felt ignored.
I had made an appointment 20 days out for warranty work on my Jeep. Specifically, a misaligned hood that I assumed would be banging up against the fender eventually and chipping/wearing the paint. I had text reminders from Rairdon’s and they were obviously expecting me. After waiting several hours, I was told they were "done". When I went to check out, I was told, surprise, that they couldn’t work on the hood alignment issue because it had to be done by their body shop and that I would have to make another appointment. I was shocked. ...
Brought my 2016 Grand Cherokee SRT in to have the engine fan replaced, quote was 1700.00 + tax. I chose to get another opinion so I picked my car up. When I opened the door there was a broken piece of plastic on the floor. I picked it up and opened the glove box to put it in. Half the inside of the glove box fell on the floor. When the tech checked the cabin filter he did not replace the upper box correctly. I had to remove the door to replace the panel! I took the car to a different mechanic and ...
The tube was installed incorrectly and the problem is still Light Engine On Parts are expensive and installation is expensive for nothing
Rairdon Chrysler Dodge Jeep of Kirkland. I am friendly and have excellent customer service. I'm always happy when I bring my Jeep in for service.
Romar got me a test drive for a new Dodge Challenger RT and helped me work out a deal for my Jeep trade in. I’m going to miss the Wrangler especially on the trails, but I’m loving the Challenger — especially the manual transmission! Thanks to Romar and Mark, I will be back at the Kirkland Rairdon dealership!
I brought my truck in for an airbag recall and set it up in advance as I’m driving over an hour to their location. Dropped my truck off first thing in the morning and they told me expect all day for the service. I left and got a call in about an hour stating the parts were not there and they needed to set me up with a loaner car. I told them to recheck as I set it up in Asians they called me when the parts came in to setup an appointment. I was put on hold ...
Very helpful sales staff. The dealership has a large selection of cars available for sale
Lied about work done on my car I had an issue with the nav system not displaying the correct info. After waiting several hours, the service advisor, Meaghan Mansfield, explained that a software issue had been found and that the issue had been fixed. Of course, it wasn’t. The mechanic lied saying that they had repaired the problem, but it was never fixed. There were no signs of any work having been done on the car at all. I know this is subjective, but the mileage was exactly the same. Exactly. If the mechanic repaired the issue and test ...
Mark was thorough, knowledgeable and listened. Rairdon was a well run dealership. Would buy a truck there again.
If you make an ‘appointment’, expect to be laughed at! I had an appointment scheduled for 10:00. They asked me if someone was picking me up. I was confused. I told her no because I had an appointment and expected work to start on my car at 10:00 and would wait. She said, “That isn’t how we work here” and that it would take 4-5 hours to complete the thirty minutes of work. How can this be “not how you work”? Perhaps they should look up the definition of “appointment” and use that definition to define “how you work”? Imagine if ...
Service man was friendly and efficient and made sure I was satisfied with the work done.
Meaghan Mansfield in service is a rock star. She makes my experience there so pleasant every time I will only schedule when she is there. The dealership and everyone else is great.
Great service will recommend to others. They got it done fast and was given back in good shape.
Great and professional service. Service advisor was courteous and kept me in the loop on repairs. Was fixed the first time and as promised.
They were kind, professional and accommodating. Worked to get us the best deal o our vehicle and treated our daughter great by keeping her entertained through the sale.
Great customer service. Fixed all the problems that I've reported. Technicians are very knowledgeable.
This dealership always gets any issues my Jeep Wrangler has fixed 😊 they take care of their customers and I truly appreciate it . Ryan was so anwesome and got me in right away, got me in a loaner no questions asked and kept in touch with me giving me updates ! He’s an awesome addition to your team 😊Meagan also has exceptional customer skills & is always super happy and nice to me , she great at keep me posted on updates when my car is there . I always try and look for her when I need to take my car in . ...
Fast, friendly service. The crew at Rairdons OS is knowledgeable, friendly and trustworthy. We have been bringing all of our Dodge vehicles here for service for many years and are always satisfied.
I purchased a new car from Rairdon Kirkland recently. After I signed all purchase documents, including obtaining auto loan approval from the bank, I received the car keys from the dealer and drove the car home. A couple of hours later, I was contacted by the dealer's finance manager, Tayler Hahne. He informed me that there was an issue with my paperwork and requested that I come to his office to resolve the matter. The next day, I explained that I was busy and reject to visit his office. Consequently, I asked Tayler to send the new documents via ...
They simply do not do what they said they would. Disorganized from the GM down through the organization.
This dealership has always been good in servicing my car. The personnel I contacted were always knowledgeable and thorough.
