Customer Testimonials
Veronica was our Service contact and she did a great job. Our estimate for the repairs was done in a timely manner and the repairs were done that day. Great overall service!
Kevin did a great job for me today. He was able to fit me in for a brake job even though I brought the car in for an oil change. The work was done properly while I waited. Very much appreciated.
Alan was quick and listened to my concerns. He understood immediately that I was looking to only have necessary repairs done to control costs. He was very clear about pricing and checked everything for me so I could make wise decisions.
Friendly and helpful staff. Oil change took 90 minutes but I was in no rush.
April was efficient pleasant and gave an excellent explanation of the repair plan and the timing
The service department identified damage to a wire harness and completed the replacement in a short timeframe, along with addressing a few other items during the same visit, allowing us to get back on the road within a few days of downtime.
John Nesmith is professional, friendly and knowledgeable. So lucky to have him as a service advisor. Staff in general, great at this location. Thank you!
Kent was helpful from the start. The sale of my car was seamless and quick. I will return to this dealer for my next purchase or sale.
The Express Service is very convenient and quick, I was in and out in 30 minutes.
I just took our new Jeep in for its first oil change and received quick and friendly service upon my arrival. April checked me in and out with a smile. Her attention to detail was great and she gave me a purple ducky to match my purple outfit that day! I had a great experience with this group of professionals. Thank you !
The Jeep feels much smoother after the service. Jose was very thorough and professional in looking at everything the vehicle needed for the mileage and kept me updated at all times. Highly recommend this place.
My car currently has four recalls, and the dealership addressed two of them. I don’t understand why there are so many recalls in the first place.
The service itself seemed okay, but I’m not entirely sure what was done to my car, especially since they kept it for two days. I would have appreciated clearer communication about the work performed.
Unfortunately, the loaner car was in very poor condition. It was extremely dirty, with a strong odor and a large amount of dog hair throughout the interior. I had to vacuum it three times and disinfect it myself, ... Read More DealerRater - Feb 22, 2026
The service was great. I received the best welcome ever from Alan Tandy. He acknowledge me as soon as I walked I the door and promptly checked my vehicle in.
Alan was really helpful and aware of my needs. Very responsive to my questions and helped me through the process
Amazing great customer services Meaghan does amazing Everytime. Continue to do your best Meaghan thanks
Headline: Classic Bait-and-Switch – Advertising Fraud at Rairdon’s Kirkland
I am beyond disappointed with the deceptive business practices at Rairdon’s Chrysler Dodge Jeep Ram of Kirkland.
On 1/26/26, I spoke with Jeff to confirm a $179.95 Transmission Service Special and a $79.99 Oil Change Special. I arrived on 1/27/26 at 8:50 AM, only to be met with a series of "hidden" costs and blatant bait-and-switch tactics.
Diagnostic Bait: Despite having a $59.99 Inspection/Diagnostic coupon, Lillian tried to charge $279.99 for a diagnostic fee, claiming the coupon was "only a code scan," rendered useless for actual repairs.
The Transmission "Trap": ... Read More DealerRater - Jan 27, 2026
The service is okay, just a little slow. A regular oil change took almost two hours. The real thing surprised me is their coupons on their website. I found a $179.95 transmission service coupon, but the service told me that price only applies to “very cheap cars”, but for my car (Chrysler minivan), the price is $470+. OMG, it is just like a scam. I tried to contact their general manager to double confirm, but no response
Zero stars is what I’d give ! I am writing to formally express my dissatisfaction with the service I have received regarding my Jeep at your dealership. I brought my vehicle to Rairdon on December 17, 2025, specifically to address diagnostic codes identified by Firestone that they were unable to repair.
Despite providing David, my service representative, with the full diagnostic report from Firestone, I was told a new diagnosis was required. A week later, I was provided an estimate that included items already replaced, such as a new battery recently installed by Firestone. David informed me the mechanic was confident that ... Read More DealerRater - Jan 22, 2026
Jose was very transparent with the services and gave options to do all the services now or later based on urgency. Very friendly and kept in touch with the progress of my repairs.
Very very very very very very very very very very very very very good go
From scheduling to completion of service the process is easy and efficient. All questions are answered to my satisfaction. Meghan Mansfield is a great person to work with.
April is a very friendly point of contact at this dealership. Thank you for the work.
April, from the service department,was fantastic! She was very friendly, proactive and communicative, highly recommend!
Meghan and the service crew did an amazing job. They were quick to communicate, keep me updated and also helped me understand why my car was having issues.
My experience was good. The staff were friendly, service was as expected. Office looked nice
Great customer service, sales finance and service dept are top notch. Very professional. They made our experience great and took great care or us.
I inquired an info about the truck that I own now and since they answered was very efficient and easy to shop. Buying a car can be very stressful but everyone at the dealer made this a headache free purchase
We took our jeep wrangler in for service. April was our service rep and she was awesome. She was friendly and very communicative. Thanks April!
Very friendly and communicate very quickly to the status of how your vehicle is doing. John was very friendly and assisted in returning a demo car that was provided to me while my car was being serviced
Leak worse then before an I paid 1200$ for the repair I am very disappointed
*Service Review – Meaghan, Rairdon’s Dodge Chrysler Jeep, Kirkland*
I recently had my van’s water pump replaced at Rairdon’s Dodge Chrysler Jeep, and Meaghan made the whole experience outstanding. From the moment I called, she listened carefully, explained the work that needed to be done, and gave me a clear, upfront estimate. The service team completed the water‑pump installation quickly and correctly, and Meaghan kept me updated throughout the process, even sending photos of the old pump for my peace of mind.
What truly sets Meaghan apart is her professionalism combined with a genuine, friendly attitude. She ... Read More DealerRater - Nov 12, 2025
Friendly and efficient associates that get the job done every time I am in there.
I drop my Jeep off here on the weekends for an oil change about twice a year. Always fast and friendly!
John was very interested in seeing which work was needed for my 30,000 service and described what should be done and quickly accomplished the work.
Quick service with detailed explanation for each item. Easy to schedule an appointment for the regular maintenance.
2nd time buying a car from this dealership , First was January of 2025 and a month later it was in the shop for over 30 days for multiple issues. 2nd time was September of 2025. I was told that the car has no issues and it was updated and good to go. They gave it to me not charged and the key fob was not connected to the car i had to touch the power button with the key fob for it to work. They wanted me to lie on the survey and give me them a 10/10 on everything when they deserve a 1 ... Read More DealerRater - Oct 19, 2025
The Service Advisor was excellent, understood my concerns and explained everything clearly and completely. They were technically knowledgeable and about communicate the information about my car so I could understand what was going on.
Very professional and reliable service. Would go again and do it everytime needed. Above and beyond for Jose
Great Service, very courteous, got the job done fast and efficiently Will continue to use Rairdon’s Dodge Chrysler Jeep of Kirkland to maintain my Jeep Grand Cherokee
Great service, and the staff is always friendly. I bought my vehicle here and continue going back for their service.
Shortly after my Dodge Challenger's 60k service that included rear brakes—the rear of the car started groaning on turns and the differential and drive train went out on top of needing new tires.
Outside of the expensive cost to repair it like new, Vivienne, my service advisor was very helpful in my stressful situation from connecting me with the mechanic, Alaa, who serviced my car on the prior "60k" service so the same eyes would be on my car to arranging the car rental service to come pick me up making for smooth transition from car ... Read More DealerRater - Sep 25, 2025
I was in the market for a 2025 Jeep Wrangler with a manual, and Zizi found it for me. The purchasing process was easy. I'll return to this dealership again.
I am very pleased with the prompt help and careful attention to detail that I received.
You get your vehicle back on time and for the quote they gave you. Friendly staff.
I was very pleased because people treated me very well and managed to buy a good truck.
Great service and facilities for vehicle maintenance. Would recommend to any one with Jeep or Dodge vehicles.
Service department is not honest! And were unable to fix problem. Claimed codes to be in truck, there was no mention of codes from tech in paper work I received. Or that there was other or if any issues! Had truck looked at by another Dealer. No codes found and had truck fixed in a few minutes…… while I watched there every move. They also didn’t put dash back to gather correctly and greasy finger prints all over the dash! Beyond pissed with Rairdon’s Dodge of Kirkland Will be going to better Business Bureau for further actions
April was fantastic, kept things quick and simple with our service. Absolutely would recommend this dealership & April to assist you with your Dodge/Jeep/Chrysler needs.
Stacy was great. They didn’t have a truck with the trim/colors/etc I wanted on the lot that fit my budget. He found one in Oregon but before it was sent up here he found out it had been used as a demo and had a lot of miles on it for a new truck. He refused that one knowing I wouldn’t want it (he was correct). Instead he had them send one that had way more options, including all of the ones I had originally asked for. The one I got is amazing and way better ... Read More DealerRater - Aug 21, 2025
We recently had our car serviced by Jeep Rairdons in Kirkland. Meagan is by far the most knowledgeable and helpful service representative we’ve ever worked with. Thank you for the duck to add to my collection. 😊
Even though I’ve had ongoing problems with my Jeep Grand Cherokee, April’s customer service has been nothing short of outstanding. She is always professional, responsive, and genuinely committed to helping resolve any issues I bring in.
April takes the time to clearly explain the service process, follows up promptly, and makes me feel like my concerns are heard and valued. No matter how frustrating the situation with my vehicle gets, she remains patient, courteous, and proactive in finding solutions.
April has an above-and-beyond approach to customer service and is truly an asset to the service department.
Review for ... Read More DealerRater - Aug 13, 2025
Vivienne was very personable and fully explained the time and maintenance our vehicle was getting. Our regular service advisor was off today, but Vivienne stepped up to the plate and not only met, but surpassed our customer service expectations. She and your service staff is the reason we always choose Rairdon’s Kirkland. Thank you, Vivenne!
Outstanding Experience at Rairdon's of Kirkland I can't say enough great things about Rairdon's of Kirkland. The work they've done on my Jeep has been excellent, and the service is consistently top-notch. April Callahan, our amazing service advisor, makes every visit a joy. She's upbeat, knowledgeable, and truly goes above and beyond. Her positivity sets the tone for the whole dealership. Every staff member we've met has been friendly, professional, and helpful. Highly recommend this dealership for anyone seeking exceptional service and care.
John was great in the service area. I would highly recommend coming to this dealership!
Over the years, my wife and I have dealt with Rairdon in Kirkland, even purchasing a Ram truck. Their Maintenance department, notably Vivivienne our last need for repairs, has always been caring. When we needed transportation or loaners, accommodations were provided. Since all vehicle eventually needs repairs, it's nice to have a place where trust can be built. Thanks.
Terrible experience vehicle was delivered filthy, empty on gas and tires were bald. GM said we’ll tell him it’s a used vehicle. Pathetic couldn’t even clean it many lies throughout the process. Interesting we bought one also from Titus will. Amazing experience
Bought a used compass, had it delivered. Huge mistake, vehicle delivered dirty inside and out sales rep lied about almost everything, and it was delivered with little gas. GM's response (Kevin Graham) it's a used vehicle. Terrible experience
Excellent customer service. Passing through , I was scheduled quickly. Checking in and out with Jeffery was quick and professional.
The dealership has a very upbeat vibe everyone there is always nice and David was extremely helpful. I can always count on Rairdon’s to get the job done right. I appreciate David’s professionalism. I enjoy bringing my car to this dealership because they do a great job at making people feel comfortable and confident that their car will be well maintained. I would recommend this dealership to my friends and family for sure. I also enjoy their wonderful coffee choices while I wait for my car.
Great service and nice representatives. They make sure to walk you through everything before hand.
Great service dept. Meghan was great to work with and always kept me informed. Great job!
Happy with results and car ready when I needed it. Service specialist listened to my concerns and followed up
I found Kevin and Megan extremely helpful and pleasant to deal with. Even though I had to return three times Kevin was there for all the help that my Jeep needed.
Bought a vehicle here at the end of 2023, which honestly was a pretty good experience, but I sold it recently and have been trying to get in touch with the finance department for days to cancel my service contract on the vehicle with absolutely no luck.
Not one single time in over 20 calls has a finance manager answered the phone. I have resorted to calling sales but when they transfer me, finance still doesn't pick up. And their mailboxes are all full, so I can't even leave a message (not that I have much of a hope that ... Read More DealerRater - Jun 10, 2025
The oil change and tire rotation were done earlier than estimated making for a shorter wait. Kudos to April and the service team!
Worst dealership in the Northwest, hand's down.
I’ve had so many bad experiences with Rairdon’s it’s hard to know where to start—but I’ll go with the most ridiculous.
I leased a Jeep 4xe from them, partly because it was advertised to work with the included powerbox accessory. Surprise: it doesn’t. When I brought it in for service, I was informed by their own team that the feature isn’t even compatible with my vehicle. Would’ve been nice to know before signing a lease, but apparently the sales and parts departments have no ... Read More DealerRater - May 22, 2025
Purchase my first Jeep here and always find myself coming back. I highly recommend this dealership.
My recent experience purchasing a 2021 Mazda CX-30 at this dealership left me feeling misled, unheard, and pressured into a deal that I was clearly uncomfortable with.
The deal was supposed to be finalized late on a Friday, and immediately after, I made multiple attempts to contact the dealership and voice concerns about the loan structure and the unexpected fees and add-ons. I never received a call back from anyone willing to address them.
Thankfully, I reached out to HAPO Community Credit Union the following Monday, and they informed me the loan was still in processing. I visited the dealership that ... Read More DealerRater - Apr 22, 2025
The sales department is very kind and polite and communicates very well and was respectful of my needs and interests.
Rairdon always takes great care of me. Honest about timelines for work to be done on my vehicle yet go out of their way to get it back to me sooner.
Want to give a shout out to the team at Rairdon of Kirkland. Monte and the rest of the Rairdon team were a pleasure to work with and made us very comfortable so we bought are new truck from them and are very happy we did. THANKS!!!
Prompt service with good text communication. Complete explanation of what the problem was and how it was fixed. I'm goint to swith to this dealership for future sevice.
efficiency Meaghan excellent costumers service, waiting for the next appointment to replace the part needed
Vivienne, service advisor at Rairdon Kirkland, helped solve a billing issue I had with another dealership, concerning my prepaid plan. I appreciate that. She was very helpful when I brought my truck in for an oil change/inspection. Service department there is great. Will be bringing my truck back there in the future.
Traded in a wonderful perfect car for another one. This deal was over the phone, photos were taken of the new car. I asked two different people there to tell me any accidents, damage, dents anything. They both said no. In fact I got a video of the car but they skipped the damage. They drove the new car to drop it off and pick up my old car. The new car came... dent on the hood. It was in an accident. The bumper has a crack and paint damage. The side marker lights need to be replaced. It needs ... Read More DealerRater - Mar 2, 2025
Easy to find, the customer lounge is very comfortable. Thru provide free coffee - very delicious!
Completed online purchase. There were a few hiccups with exchanging information but overall easy and smooth.
Always have great experiences woth Rairdon. They always let me know what’s critical and what can wait to be done. They are always nice and honest.
Friendly and helpful staff, no pushy sales, and I'm thrilled with my new Jeep
Fast, Efficient, Accurate. What is not to like. I have to add words to meet the minimum, making this web site less than optimal!
They got me in and out quickly with out an appointment. If I’m back in the area i would be happy to stop there again.
Poor workmanship. Poor customer service they messed up on my car up twice. I tried to call and talk with the service manager and he would not return my call. I had to pay for towing two times because their tech did not fix my car properly. The last repair could’ve cost me my life or serious injury. You think that somebody would at least return my call so I could make a complaint.
Meg was very helpful and took care of my appointment in a timely manner, there was 1 question I had that was not answered…
Excellent service department! The front-line folks are always friendly, the service is top-notch, and the time to wait is minimal.
Meaghan was great at the service check-in, fast and efficient service all and all.
Always does a great job with both of my vehicles. Dodge Charge and Ram 1500
Great cat buying experience. Would recommend contacting Zi Zi next time you need to purchase a vehicle.
Great attention! The person that attended me was very helpful and explain me all the steps of the process. It was a pleasure!
I went in for my oil service and right after I noticed my auto start on my new jeep failed and few things began to degrade. It’s a dealership that priorizes money making over customer trust and experience, I will probably not purchase my next car from here and go somewhere else. There’s too much nickel and fuming under the guise of friendly salesmanship.
Sean and the team were so helpful in getting me up to speed on my elderly grandparents service contract and helping take care of the diagnosis. Very professional team and quick to resolve any issues.
I went through the entire process of purchasing the vehicle online, including choosing options and was presented with a deal sheet I attached a screenshot of. When I went to the dealership, they tried to sell me the service plans again, which I declined, but then outright refused to sell me the car unless I purchased a "LoJack system" that had been pre-installed for $799. All I wanted to do was buy the car, with cash, for the price they promised online. It is incredibly disappointing to find dealerships still engage in these types of high-pressure deceptive sales tactics.
All I can say is this is my second brand new ram truck I bought from them in the last 3 years first was a complete lemon and the engine had to be replaced and the misfiring of a cylinder still continued. I figured this was just bad luck. My second truck has a faulty 4wd system that still is not fixed and the tailgate would not open properly. I’m starting to think they do not take care of there inventory.
Service was completed and truck checkup done with full report to what was done on time.
I’m documenting my personal experience with Rairdon of Kirkland, and it's not a pleasant one. If I could give a negative 10 rating, I would. I've bought cars from them three x since 2018, my negative experience could have been 3 times as well without knowing it, YOU MIGHT TOO!!
In May 2024, I bought a car and was offered the LOJACK GPS system. The sales pitch was it not needed but heavily implied it was essential for safety, considering my marital status, neighborhood, and local crime rates.
Trusting them, I paid $700 cahs for the LOJACK. However, 30 minutes after leaving the ... Read More DealerRater - Dec 4, 2024
Great help when I needed a quick fix! My tires were low and they checked everything else too, gave me a detailed report, and didn't charge me for the service.
Fault in jeep with a water leak into car and they charge me thousands to fix when it's poor quality. They couldn't put dash back on correctly.
Very pleased with service experience, easy scheduling, fast process when there, very reasonable waiting time. Will definitely continue to service my truck here. Thanks
Called me in for my recall notice and had it done in no time. Everyone was super nice. Will get all our service with Kirland Dodge!
Being work with them for two years. Always nice to take care of their customers, and always doing things efficiently.
Service and sales departments are outstanding. Brought our Jeep in for service and Justin was outstanding. The check-in was a breeze, even got a text notification letting me know the vehicle was ready. 10/10 highly recommend Rairdon’s Kirkland Jeep!